Legal

Effective date: 30th October 2020

We operate from website: www.companioncoach.co.uk 

Facebook page: www.facebook.com/companioncoach/

Instagram account: www.instagram.com/companioncoach/

We are committed to protecting the privacy and security of our users and visitors personal information. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website. Our privacy policy is in line with the GDPR legislation of the United Kingdom from October 2020. 

What data do we collect?

We collect the following data:

• Email Address

• First and last names

• Phone number

• Address, Postal Code, City

• Cookies and usage date

How do we collect your data?

You directly and voluntarily provide us with most of the data we collect. We collect data and process data when you:

• Call, email or otherwise contact us

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email

• Use or view our website via your browser’s cookies

How will we use your data?

We collect your data so that we can:

• To respond to your inquiry when you contact us

• To advise you about new products and services that may be of interest to you (provided that you have chosen to receive any invitations or direct mail from us)

• Statistical analysis

Unless required or permitted by law, we shall not use or disclose your personal information for a new purpose not identified here.

How do we store your data?

We securely store your data online, or in a locked filing cabinet.

We will keep your information for a limited amount of time in accordance of the GDPR rules. Once this time period has expired, we will delete your data.

• If you book onto any classes or workshops (excluding Puppy School classes), your information may be stored securely online, or in a locked filing cabinet. We will keep these details for a limited amount of time before they are deleted. 

• If you book a one to one training session, you will be providing more information to help with your dog’s background and your routine. This data will be kept securely online, or in a locked filing cabinet, for a maximum of 2 years, so that any follow up that may need to be done that is related can have the history obtained. 

• If you sign up to any other services, such as our tailored programme, we will endeavour to keep data only for as long as we need to, in accordance with GDPR policy. 

Third parties

We do use some external forms to collect information, all of which will have their own GDPR policies on how they will use your data:

• Puppy School - When you sign up for Puppy School classes, you will fill in a form and have the option to consent into emails - http://www.puppyschool.co.uk/privacy

• Google Forms - Some information is collecting using Google Forms https://policies.google.com/privacy

• Pick Time - Online bookings - https://www.picktime.com/legal/gdpr 

We may use third-party Service Providers to monitor and analyse the use of our service.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data

• The right to rectification – You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@companioncoach.co.uk or call us at: 07984 201510.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

We may use cookies in a range of ways to improve your experience on our website.

How to manage cookies

You can set your browser not to accept cookies however, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

This policy may be changed at any time to ensure it is kept to the standards of the GDPR legislation in the United Kingdom. We will place any updates on this web page.

Security 

Your data is important and we will endeavour to ensure your data is kept fully safe and take all steps to protect it. However, we cannot guarantee your absolutely safety of data.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@companioncoach.co.uk

Call us: 07984 201510

By making a booking, you acknowledge that you have read, understood and fully accept our terms and conditions as detailed below:

Bookings

• Bookings must be make by adults over 18 years of age.

• We will always send you a confirmation of your booking. If you have selected a desired date and time on our contact form this does not guarantee your booking until we have sent you a confirmation.

• It is the client’s responsibility to ensure they attend on the correct date, time and place for the classes or one to one training session according to the confirmation instructions.

• If you are booking a class or package, booking confirms your attendance for the full duration. Please make every effort to attend each session. If you are unable to attend, please let us know as soon as possible.

• For Puppy School courses, puppies must be under 20 weeks of age on the date of the first session.

Fee's and Prices

• With all bookings made directly with the trainer, you will receive an invoice for the service you have booked. The full fee must be paid at least 24 hours prior to the first session or first class by a method acceptable to companion coach. Failure to pay in this time may result in your booking being cancelled and the appointment being given to another client.

• Price advertised at time of booking applies.

• Accepted payment method for invoiced fees is electronic bank transfer. In authorised circumstances we may accept cheques or cash but this must be agreed prior to the first session or first class.

• Companion Coach also uses booking systems such as Picktime and Puppy School Ltd which will send their own confirmation of booking and take payments at the time of booking through Paypal or other secure payment systems. Booking fee's may apply and must be paid by the client.

Equipment and Handling

• Dogs should wear a flat collar or harness with a standard length clip lead to all sessions (no flexi/retractable leads please).

• All training techniques used by Companion Coach are kind, fair and effective.  Hayley is a member of the Association of Pet Dog Trainers and her training sessions abide by their Code of Practice – http://www.apdt.co.uk/about-apdt.  As such, the use of choke chains, check chains, prong collars, aversive methods and manhandling are not permitted in classes and strongly discouraged at any other time.

• If a client is using aversive or punitive training methods during any sessions they will be given a initial warning. If this continues both dog and owner will be asked to leave the class or the trainer will leave the one-to-one session and the client will not be entitled to a refund.

Health and Safety 

• All appointments must be attended by at least one adult over 18 years of age. Children and young adults under 18 years of age are welcome but must be accompanied by an adult over 18 years of age. Parents/guardians are responsible for children attending at all times. 

• To attend a group session, owners must provide evidence that their dog is vaccinated and is up to date with boosters. If you are unsure about vaccinations please consult your vet directly. This is for the safety of your dog and therefore no exceptions can be made(NB: We do not consider homeopathic nosodes an acceptable alternative to conventional vaccines for young puppies.).

• Owners are expected to clean up after their dogs in and around the training venue. 

• In a group session or a session taking place in a public outdoor area, all dogs must be kept under control and on a lead unless specifically requested otherwise by the trainer. Owners are responsible for their dogs at all times. 

• Please let us know immediately if your dog shows signs of illness or has been in contact with another dog infected with a contagious disease prior to a scheduled appointment. We also ask that you notify us if your bitch comes into season prior to a scheduled appointment.

• We make every effort to ensure safety of both clients and dogs during group classes. By making a booking, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Companion Coach for all personal injury and damage to property owned by you while attending the training classes. You also agree to make any person who accompanies you to the class aware that they are also there at their own risk.

• All instances of accident or injury must be reported to the trainer at the time they occurred.

• In group sessions, please do not allow your dog to approach other dogs in class without asking first.  Not all dogs will respond well to another dog moving into their personal space so we ask that you respect this and always ask before allowing your dog to greet another. 

Digital Materials

• All Companion Coach branded digital materials are the intellectual property of Companion Coach and are not to be reproduced in any way. It is not appropriate to film or photograph other attendees, their families or their dogs either in classes or via our online classes.

• The trainer may ask to take photo's or video's of your dog for records, social media or marketing and advisements. If you agree verbally to the trainer taking photo's or video's of your dog then you are agreeing to these terms of use.

Packages

If you have paid for a package of multiple sessions, these sessions must be booking within 12 months of the first session.

Online Sessions

If you are attending online sessions, it is important that you ensure your technology and internet connection are sufficient for you to be able to attend the session and view any videos successfully. If your technology fails during a group class, it may be possible for the trainer to catch up with you at a time agreeable to you both, but this would be subject to the trainer's availability and cannot be guaranteed. If the trainer's technology fails and the trainer is unable to run a session, it will be rescheduled to a time to suit attendees. 

Puppy School Classes

When booking a Puppy School course you are also agreeing to the Puppy School Terms and Conditions - https://www.puppyschool.co.uk/terms-and-conditions 

Refunds and Cancellations

• Appointments can be cancelled or rescheduled up to 48 hours prior to the scheduled appointment time with no charge.  This can be done by contacting us via phone on 07984 201510, email at info@companioncoach.co.uk or the online form on this website. 

• If prior notification is not given 48 hours in advance, you will be charged for the missed appointment in full. Refunds will be considered on a case by case basis for exceptional circumstances.